RADO, Lengnau, Switzerland

RADO Ceramic, ca. 1988 ETA 956 112, 7 Jewels, Renata R364 1.55V
Front	Front	Side	Side	Wrist	Wearer's View	Wrist Side	Deployant	Back	Movt

 

RADO Coupole, ca. 1990, advertised as first "caseless" watch by RADO ETA 956 412, 7 Jewels, Battery R362
Front	Side	Wrist	Back	Movement

RADO Customer Service is great!
The first rubber band of the Ceramic had dried out as it is normal for rubber being exposed to aggressive Bangkok air. Rubber does not nearly last as long as back in Switzerland. Partly because of the higher temperatures and also partly probably because of the toxic air. Only lucky that we have so many rubber trees in the South of Thailand :)

I wrote an email to RADO Switzerland and received an immediate reply from Mr. Walter. RADO would send a replacement rubber strap including the Ceramic clasp and deployant to Thailand. Mr. Umberto from RADO Thailand was so friendly to then ship the replacement band to the nearer RADO service center opposite Central World Plaza (former World Trade Center shopping mall at Ratchaprarop Road). Another extra effort for the customer.

I think, that Mr. Helmut Walter from RADO Switzerland contributed a lot to this excellent service experience! Thank you Mr. Walter and RADO for being here for us RADO owners. This is much appreciated!