In another thread I proudly announced getting a new Invicta 9937 Pro Diver Swiss automatic under the Christmas tree. The first two days it was running 12 seconds fast each day, and then the next three days it was down to 11 seconds fast. I was re-adjusting the time each day. On the 5th day, when I unscrewed the crown and pulled out the stem, it didn't stop at the position to set the time, but to my horror instead it came completely out of the watch. It was actually quite devastating since I really liked this watch.
I called up Invicta's 800 customer service number, and was put in a queue of 74 people. After about 45 minutes on hold, I was down to number 53 and I decided to try again later. There was an email address for service and warranty issues, so I sent an email. This was on New Year's eve, about noon US/Eastern time.
Today, Jan 2, I had not received an email reply so I called the 800 number again, and this time it was a much more manageable queue of 24 people. After 10 minutes, I was talking to a service representative.
The warranty information that came packaged with the watch said that if service is required, a $28 flat fee is required for return shipping and handling, and of course the owner is responsible for shipping the watch to Invicta. The representative on the phone said that the $28 flat fee would be waived since the watch was less than a week old, but I would still need to ship it myself. And the return could not be guaranteed before 90 days. I told the guy that 90 days did not seem reasonable, and his only reply was that it could possibly be quicker, but on receiving the watch in Florida, it would be shipped to Switzerland for repair, and how long that took depended on the backlog of work. Alternatively, he said that I could attempt to negotiate an exchange with Amazon, but he wasn't positive about their policy.
I did check on Amazon's website, and it says that the watch should be in new condition with no alterations or resizing. Well, if they consider the original plastic protective film on the watch case and strap as new condition, then it won't be new condition, because the film on the strap had to be cut off.
Anyway, I'm looking for opinions on which route to go, or alternate suggestions if anyone has them.
I'm really bummed out because this watch was really nice...
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