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How to deal with new defective Invicta watch?

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January 02, 2013 11:23PM
In another thread I proudly announced getting a new Invicta 9937 Pro Diver Swiss automatic under the Christmas tree. The first two days it was running 12 seconds fast each day, and then the next three days it was down to 11 seconds fast. I was re-adjusting the time each day. On the 5th day, when I unscrewed the crown and pulled out the stem, it didn't stop at the position to set the time, but to my horror instead it came completely out of the watch. It was actually quite devastating since I really liked this watch.

I called up Invicta's 800 customer service number, and was put in a queue of 74 people. After about 45 minutes on hold, I was down to number 53 and I decided to try again later. There was an email address for service and warranty issues, so I sent an email. This was on New Year's eve, about noon US/Eastern time.

Today, Jan 2, I had not received an email reply so I called the 800 number again, and this time it was a much more manageable queue of 24 people. After 10 minutes, I was talking to a service representative.

The warranty information that came packaged with the watch said that if service is required, a $28 flat fee is required for return shipping and handling, and of course the owner is responsible for shipping the watch to Invicta. The representative on the phone said that the $28 flat fee would be waived since the watch was less than a week old, but I would still need to ship it myself. And the return could not be guaranteed before 90 days. I told the guy that 90 days did not seem reasonable, and his only reply was that it could possibly be quicker, but on receiving the watch in Florida, it would be shipped to Switzerland for repair, and how long that took depended on the backlog of work. Alternatively, he said that I could attempt to negotiate an exchange with Amazon, but he wasn't positive about their policy.

I did check on Amazon's website, and it says that the watch should be in new condition with no alterations or resizing. Well, if they consider the original plastic protective film on the watch case and strap as new condition, then it won't be new condition, because the film on the strap had to be cut off.

Anyway, I'm looking for opinions on which route to go, or alternate suggestions if anyone has them.

I'm really bummed out because this watch was really nice...
SubjectAuthorViewsPosted

How to deal with new defective Invicta watch?

wjones14271January 02, 2013 11:23PM

Re: How to deal with new defective Invicta watch?

dnp83January 03, 2013 03:03PM

+1 on trying to return to Amazon

Smaug69January 03, 2013 04:22AM

Re: +1 on trying to return to Amazon

wjones1475January 03, 2013 11:25PM

Amazon is very good with returns >>

JP107January 03, 2013 12:54AM

Amazon only has two potential dangers...

Lawrence Talbot138January 03, 2013 01:22AM

Re: Amazon only has two potential dangers...

Ethan_Mack64January 03, 2013 04:48AM

Send it back to Amazon as defective,

ARupard102January 03, 2013 12:38AM

I've heard great things about Amazons return policy....

Ethan_Mack109January 03, 2013 12:28AM

That movement does not use a screw for stem retention >>>>

ARupard67January 03, 2013 12:44AM

Interesting, was just reading your comment and happened

Ethan_Mack58January 03, 2013 12:53AM

That's a pretty good tutorial. (n/t)

ARupard49January 03, 2013 01:23AM

yes, except for the 'how to re-glue sticker on rotor"

Ethan_Mack79January 03, 2013 01:44AM

Yea, well there is that Laughing (n/t)

ARupard66January 03, 2013 02:01AM

While it is possible that the screw holding the crown is simply

carlopmwf104January 03, 2013 12:02AM

Did you try just reinserting the crown?

Chris L108January 02, 2013 11:42PM

Re: Did you try just reinserting the crown?

wjones1479January 03, 2013 02:13AM

Amazon should take it back, you didn't wear it or size it....

MCV74January 02, 2013 11:39PM

Yeah some are "Swiss" and most others are Asian both quartz and autos but

DRFP130January 03, 2013 12:26AM

Or made in Asia with Swiss parts wink (n/t)

JP95January 03, 2013 12:37AM

INVICTA SWISS (assembled in Singapore but repaired in Switzerland ) LOL (n/t)

DRFP98January 03, 2013 01:33AM

I'm so sorry to hear this. An agonizing tale....

Riddim Driven71January 02, 2013 11:31PM

Besides returning to where bought..... none other I know of

DRFP69January 02, 2013 11:27PM



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